Refund & Cancellation Policy
Dar Al Ayetam Charity Foundation
Effective Date: 3/8/2026
Dar Al Ayetam Charity Foundation is committed to ensuring that donations made through our website are processed securely, transparently, and used responsibly to support our charitable activities and beneficiaries.
1. Donations
Donations made to Dar Al Ayetam Charity Foundation through our website are voluntary contributions intended to support our charitable programs and activities. By making a donation, you acknowledge and agree that the donation is made in good faith for charitable purposes.
In accordance with the principles of Sadaqah (voluntary charity) and other forms of charitable giving, donors are encouraged to carefully review their donation amount and details before completing a payment.
2. Refund Policy
As a general policy, donations are non-refundable once successfully processed, because charitable funds may be allocated promptly to support beneficiaries and ongoing charitable programs.
However, we understand that errors can occasionally occur. A refund request may be considered in circumstances such as:
- Duplicate or accidental donations.
- An incorrect donation amount caused by a genuine payment error.
- Unauthorized transactions or suspected fraudulent payments.
- Technical errors that resulted in an incorrect amount being charged.
- Other exceptional circumstances determined by Dar Al Ayetam Charity Foundation.
All refund requests will be reviewed individually and are subject to verification.
3. How to Request a Refund
If you believe that you have made an incorrect or unauthorized donation, please contact us as soon as possible with the following information:
- Donor’s name
- Email address or phone number used for the donation
- Date of the transaction
- Amount donated
- Transaction/reference number, if available
- Reason for requesting the refund
Refund requests should be submitted through our Contact Us page or by contacting the Foundation through the official contact details provided on our website.
4. Refund Processing
Once a refund request has been received, Dar Al Ayetam Charity Foundation will review the transaction and may request additional information to verify the payment.
Where a refund is approved, it will generally be processed through the original payment method used for the donation. The time required for the refunded amount to appear in the donor’s account may depend on the relevant bank, card issuer, payment provider, or financial institution.
Please note that any applicable payment processing or transaction fees may not be recoverable, depending on the circumstances and the payment provider’s policies.
5. Cancellation of Recurring Donations
If recurring donations are available through our website, donors may request cancellation of future recurring donations at any time.
A cancellation request should be submitted before the next scheduled payment date to allow sufficient time for processing. Donations that have already been successfully processed before a cancellation request may be subject to the refund provisions outlined in this policy.
6. Unauthorized Transactions
If you believe that your card or payment method has been used without your authorization to make a donation, please contact us immediately. We may request relevant transaction information and may work with our payment service provider or financial institution to investigate the transaction.
7. Islamic Charitable Giving
Dar Al Ayetam Charity Foundation respects the principles of Islamic charitable giving. Donors are encouraged to ensure that they have entered the correct donation amount and selected the appropriate charitable purpose before confirming their payment.
Where donations are made specifically as Zakat, donors are responsible for determining their own Zakat obligation and ensuring that their donation is intended as Zakat. The Foundation will make reasonable efforts to use Zakat donations in accordance with applicable Islamic principles and the stated charitable purpose.
8. Changes to This Policy
Dar Al Ayetam Charity Foundation reserves the right to update or amend this Refund & Cancellation Policy when necessary. Any changes will be published on this page with an updated effective date.
9. Contact Us
If you have questions regarding a donation, refund, cancellation, or payment, please contact Dar Al Ayetam Charity Foundation through the contact information provided on our website.
Dar Al Ayetam Charity Foundation
Website: [Insert Website Address]
Email: [Insert Official Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Business Address]
Thank you for supporting Dar Al Ayetam Charity Foundation and our efforts to provide assistance to those in need.
May Allah reward you for your generosity and support. Ameen.